Being on top of “who knows what” is crucial for any team. If I were scheduled to meet a new client from an unfamiliar industry, it would be handy to know that my office-mate had worked in that area for years and could offer me some tips. But how is this team meta-knowledge (knowledge of who knows what) best handled? New research suggests teams, especially those composed of specialists, gain an advantage when they concentrate this information in the hands of one person instead of spreading it thinly.
Mell, J., van Knippenberg, D., van Ginkel, W. (2013). The Catalyst Effect: The Impact of Transactive Memory System Structure on Team Performance Academy of Management Journal, 57 (4), 1154-1173 DOI: 10.5465/amj.2012.0589